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Head of Member Support/Membership Manager

Head of Member Support/Membership Manager

  • Location

    Chingford, London

  • Sector:

    Marketing, Project Management

  • Type:

    Temporary

  • Salary:

    £250 - £300 per day

  • Contact:

    Claire Stradling

  • Contact Email:

    Claire.stradling@pro-recruitment.co.uk

  • Salary:

    300

  • Salary:

    250

  • Reference:

    BBX9542

  • Published:

    6 months ago

  • Duration:

    3-6 months

  • Expiry Date:

    2019-02-28

  • Startdate:

    ASAP

Interim Head of Member Support - Essex

A much loved, national membership organisation in Essex are seeking a Head of Member Support on an interim basis for 3 - 6 months.

 

  • Do you have a demonstrable record of achievement on a leadership role at a senior management level
  • A successful background in the delivery of Programmes of work
  • Outstanding communication skills including the preparation and presentation on service delivery to provide assurance against agreed targets

If so, read on:

 

You will be responsible for the co-creation and implementation of the organisation's member-facing services and functions. This will include:

 

  • Anticipate peaks and troughs in service delivery and mitigate risks
  • Oversee the successful delivery of Programmes of work and projects
  • Prepare and communicate reports on service delivery to provide assurance against agreed targets
  • Oversee the design and delivery to ensure members have engaging interactions with the organisation
  • Devise and implement standards for service delivery
  • Oversee the successful delivery of Programmes of Works and associated Project
  • Manage a team including one direct - A deputy and c 30 indirect

To considered for this role you will:

  • Demonstrable reord of achievement in a leadership role at senior management
  • Knowledge and understanding of methods to increase engagement and meet agreed outcomes
  • Knowledge and understanding of custoemr experience best practice
  • Experience of developing high performing teams
  • Charitable or Not for Profit experience would be beneficial

 

 

 

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